How long should we wait to have our carpets cleaned?
Imagine, you have a newborn baby, a roaming toddler with a sippy cup full of red Kool-Aid, or you're an allergy sufferer, or perhaps you're the proud owner of a new puppy or kitten, or maybe you've just given up trying to get your children to take their shoes off at the door. You can see that each situation is very unique. Each one of you could require a different answer to this question; however, most carpeting manufacturers recommend a professional cleaning every 6 to 24 months.
Aren’t all carpet cleaning companies roughly the same?
No. As with any industry, carpet cleaners run the gamut from Bubba working out of the back of his car, to the low-price, high-volume franchises. There are five important values which distinguish a real carpet care professional from run-of-the-mill carpet cleaners: Reputation, Experience, Education, Systems, and Guarantee. In addition to these values Beacon Carpet Cleaning, Inc. has a 12-step carpet cleaning process for maximum soil removal and returning your carpet as close as possible to factory exit conditions.
Reputation - The area’s most seasoned Carpet Retailers, Interior Designers, and Realtors refer our services exclusively. Stainmaster, Mohawk, Fabrica and Shaw have used Beacon Carpet Cleaning, Inc. to help them with cleaning related problems.
Experience – Beacon Carpet Cleaning, Inc. is familiar with unusual soiling conditions as well as experienced in all types of textiles and hard surfaces. Our lead technicians average over 10 years experience.
Education – Beacon Carpet Cleaning, Inc. is certified by the IICRC which is the world’s most recognized body of certification for carpet and upholstery cleaners. We hold multiple Master & Journeymen Cleaning Technician designations, which are the highest certifications available.
Systems – Beacon Carpet Cleaning, Inc. has the most advanced state of the art equipment and cleaning techniques that provide maximum spot removal and maximum soil removal without over wetting your carpet or leaving a sticky residue behind.
Guarantee. Beacon Carpet Cleaning, Inc. has a 100% money-back guarantee. If you are not completely satisfied, we will return at no charge to address the problem area. If you are still unsatisfied, we will honor our money back guarantee.
What are those ugly black lines around the baseboards and under doorways?
If you have light colored carpet, you may have experienced these dark lines that appear on the carpet. This soiling is called filtration soiling because it comes from air passing through the carpet as it is attempting to get through the crack between the carpet and the baseboard or under a closed door. As the air passes through the edge of the carpet pile, this microscopic soiling is deposited there (hence the term filtration soiling). This occurs over a significant period of time and is not noticed until a build-up has occurred.
This type of soiling is difficult to remove because the soil particles are so fine that they penetrate deep into the carpet pile, sometimes into the backing of the carpet.
Can it be removed? Sometimes. With special products, time and effort, reasonable results can sometimes be achieved. To help prevent filtration soiling, vacuum and wipe the edges of the carpeting on a regular basis. Be careful around the tack strip on the edge of the carpeting, it could nick your fingers!
How safe are your cleaning and protection methods?
We use only the safest, most effective technology to assure not only your satisfaction, but your safety as well. We do not use any harsh chemicals, just pure, high-pressure steam.
Do you guarantee your work?
We offer 100% money-back guarantee. If you are not completely satisfied, we will return at no charge to satisfy you. If you are still unsatisfied, we will honor our money back guarantee.
The only reason we can make such an offer is because we believe in our service. Our equipment is unique, and our processes are unsurpassable. Our priority is to serve you well ALWAYS!
Is your staff bonded and insured?
Because your safety and confidence mean so much, our staff is bonded and insured.
What process do you use to clean carpet?
Beacon Carpet Cleaning, Inc. is certified in all methods of cleaning and cleans according to the manufacturer recommendations. Most of the carpet cleaning we do is the "hot water extraction" method, also known as "steam cleaning" This process is used by 96% of all carpet cleaning companies across the country. Most major carpet manufacturers recommend hot water extraction as the preferred method of cleaning. For those who prefer a dry cleaning process, we offer the HOST® dry extraction cleaning or the Whittaker Smart Care carpet cleaning.
How long does the carpet take to dry?
The normal drying time is anywhere from 2 to 12 hours. The carpet will only be damp to the touch. Depending on weather conditions, room temperature, air flow, and overall conditions this time can vary. Our technicians perform a double extraction to remove as much water as possible. We also implement the use of air movers to help expedite the drying time of your carpets.
I've heard it's best to put off having your carpet cleaned as long as possible, is this true?
No. In fact, many of the major carpet mills today recommend professional cleaning at least every 18 months in order to keep the warranty valid. . The build-up of soil in your carpet in combination with foot traffic creates abrasion that breaks down your carpet's fibers. The higher the traffic in a given area, the more often the carpet will need cleaning.
Should I have my carpet dry cleaned or steam cleaned?
As mentioned earlier, most major carpet manufacturers now recommend hot water extraction (steam cleaning) as the preferred method. Like the laundering of your clothing, steam cleaning is highly effective in removing soil and other contaminants from your carpet. It is one of five carpet cleaning processes that are officially recognized as an industry standard.
To most people "dry cleaning" means cleaning without water. The fact is that most carpet cleaning advertised as "dry" cleaning actually uses anywhere from a little to a lot of water! That's because most of the soil in your carpet is water soluble. For the most part that means better results with a wet cleaning process. On the other hand each cleaning process has its place given the circumstances. For the majority of residential customers steam cleaning will deliver the most effective results.
At Beacon Carpet Cleaning, Inc. we offer most of the industry standard cleaning processes. Each process can be effective depending on the right circumstances. For those who prefer a dry cleaning process, we offer the HOST® dry extraction cleaning or the Whittaker Smart Care carpet cleaning.
Does your cleaning process soak the backing of the carpet?
No, although our process rinses the carpet deep down, moisture does not penetrate the backing of the carpet. With our powerful truck-mounted equipment and our double extraction, your carpet is thoroughly cleaned and rinsed, but left only damp to the touch.
Can you get the pet odor out of my carpet?
Pet odor is a very common problem. At Beacon Carpet Cleaning, Inc. we can help you deal with your pet challenges. From minor problems to major headaches Beacon Carpet Cleaning, Inc. can help find the solution that works best for you.
The problem with pet odor is that it can be much deeper than it first appears. Pet urine can easily soak through the backing of the carpet into the padding underneath. In more severe cases the urine can penetrate into the sub-floor beneath the padding. This creates a problem that is multi-layered.
The urine also provides for the growth of bacteria. This, in turn, contributes to a worsening of the odor problem and can contribute to permanent color loss of the carpet fiber.
To eliminate this problem the urine must be removed or neutralized from each of the layers effected. If the contamination is limited to only the face yarn of the carpet then the cleaning itself may effectively remove the odor. In more severe cases a urine neutralizer may be applied.
In the most severe cases, replacement of the carpet padding, treatment of the under-side of the carpet and the sub-floor may be required. Even replacement of the carpet, however, cannot guarantee complete removal of the odor. Left untreated over a period of time pet odor can become absorbed into many of the porous materials in your home. Draperies, sheet rock, upholstered furniture, base-boards, even the concrete foundation are just a few of the materials that can absorb these odors.
At Beacon Carpet Cleaning, Inc. we offer a range of solutions to help you with your pet odor problems. In the long run, however, it may be more a matter of proper maintenance instead of total elimination. After all, we love our pets and want to keep them a part of our family. Pet ownership adds to the challenge of maintaining a clean and healthy home. At Beacon Carpet Cleaning, Inc. we can help you meet those challenges.
What does it mean to "clean to the standards?"
In 1992, representatives from the carpet manufacturing industry, the carpet cleaning industry, and the federal government all agreed upon a common set of standards for the carpet cleaning industry. These standards are now referred to as the IICRC standards. Beacon Carpet Cleaning Inc. offers all of these methods and can select the process that's right for your needs.
The Beacon Carpet Cleaning, Inc. "12 Step Carpet Cleaning Service" exceeds these specifications. In addition to these steps The Beacon Carpet Cleaning Team has powerful truck-mounted equipment combined with our exclusive "Quick-Dry" process which reduces drying time to only a few hours.